Can an AI agent resolve at least 95% of real employee software support tickets without human help or policy violations, in independent tests?
Not yetAI can handle some routine support tickets. Independent tests have not established a 95% success rate without human help or policy violations.
From the Editors
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How the answer changed (flips) A flip happens when any question we’re watching about what AI may soon be able to do changes status: from “Not yet” to “Sort of”, or from “Sort of” to “Yes”.
EarlierAdded to the Board and first answered “Not yet.”