Can a voice AI agent resolve at least 95% of real customer return calls without human help or refunds that violate store policy?
Not yetVoice agents can handle some returns, but no high-confidence evidence establishes 95% resolution of real return calls without human help or policy-violating refunds.
From Paul O., Chicago, US.
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How the answer changed (flips) A flip happens when any question we’re watching about what AI may soon be able to do changes status: from “Not yet” to “Sort of”, or from “Sort of” to “Yes”.
EarlierAdded to the Board and first answered “Not yet.”